Here at First Island Realty, we strive to do our best for you, but don’t take our word for it – here’s what some of our customers are saying about us:
ALoha, This was our first trip to the Big Island. The property management staff was very professional, gave us all the information necessary prior to our arrival and our stay was absolutely fabulous. We took some of the excursions that they suggested, had a phenomenal time!!!! We had an ocean view from our lanai, and had dinner there, almost every night. We will definitely come back. Thanks guys!!!
Laure was amazing. Perfectly tempered for picky, indecisive buyers. Super patient, flexible, knowledgeable and dependable. She quickly responded to all of our many, many questions. She advocated for us, the buyers, rather than focusing on her own agenda.
Everything about dealing with Laure was pleasure! She was extremely responsive and accessible. Her local knowledge and experience was great to rely on, and everything was handled promptly and thoroughly. Plus, she was very fun, but professional to look at properties with. It made our hunt for the best property very enjoyable. We closed with no issues and all of our questions answered. We would definitely use her again and would highly recommend her services to anyone.
Laure has been phenomenal! Highly recommend her services and could not be happier with our experience. Laure is a one stop shop from helping us with our home choice, making the closing simple simple and then managing the property. If there was a rating higher than a 5 I would give that to her. She is experienced and dedicated to making sure that EVERYTHING goes smoothly and seamlessly. Her experience with the island and the areas was awesome. We could not be happier with choosing Laure to be our realtor and over and beyond!
My husband and I recently worked with Laure to buy a house in Kona. We had planned to vacation in Kona in April and decided that we would look for a house while we were there. I read many reviews of many realtors on Zillow and Realtor before deciding who I would work with. I was looking for someone who had been a realtor on the island for more than 10 years, had good reviews, worked with clients long-distance, and who had good follow-through. I narrowed my list down to 2 or 3 realtors and decided to contact Laure first. I am very glad that I did. She has been wonderful to deal with. About a week before I was due to arrive, she sent me several listings in my price range. I would email her back my opinions of the property (this one is on too busy of a street, this one has a bigger yard than we want to take care of, etc) and she quickly got a feel for what we wanted. When we arrived on island, she devoted herself to showing us the houses we had selected to view. She was very observant and would pick up on our likes and dislikes. She never made us feel pressured to buy something and was always happy to answer questions and to research something if she did not know the answer. We decided to make an offer on a house that needed a lot of work. Laure volunteered to line up workers to fix the house up before we arrived. When the owners were not willing to accept our offer, we decided to pass on the house. Laure took it all in stride and did not pressure us to pay more for the house than we felt comfortable about. There were 3 houses that we ended up viewing 2 or 3 times each. Again, Laure was happy to show them to us, multiple times. She knew when to give us time to walk through the house on our own so we could talk privately and when to walk with us to offer advice and answer questions. I know she was working with other clients at the time, but she made us feel like we had her undivided attention. After a few back and forth offers on a second house, we were in escrow. Since we were back in California, Laure handled a lot for us. She uses the DocuShare service which allows you to digitally sign all documents. It was so easy to use. She arranged for an inspector to inspect the house for us. She was there with him so she could report his findings to us and answer any questions. When we started to get nervous about a few issues, she calmed our fears. She walked us through every step of the process. Now that we are all moved in, we still call on Laure for recommendations and suggestions and she always responds quickly. She is a wealth of knowledge and a good friend to have. She goes above and beyond. If you are looking to buy or sell property on the west coast of the Big Island, I highly recommend Laure McElwee!